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Privacy Policy

Last updated: 2026-07-13

1. Who We Are

The Aster Journal is operated by Aster Wellness Ltd, Level 2, 55 Shortland Street, Auckland 1010, New Zealand (NZBN 9429000000000). We operate the website at tendonglow.world. For privacy enquiries, contact us at info@tendonglow.world.

2. What Personal Data We Collect

We may collect the following categories of personal information:

  • Identity data: your name as provided in order or contact forms.
  • Contact data: phone number and email address.
  • Order data: product ordered, delivery address, payment on delivery details.
  • Technical data: IP address, browser type and version, time zone, operating system and platform, pages viewed, referrer URL.
  • Cookie data: cookie identifiers set by our analytics and advertising partners (where consented). See our Cookie Policy for details.

3. How We Collect Your Data

We collect data directly when you fill in our order form or contact form. We also collect technical data automatically via cookies and similar technologies when you browse our website, subject to your cookie consent choices.

4. Purposes and Legal Bases for Processing

We process your personal data for the following purposes:

  • Order fulfilment: to confirm and deliver your order of Hardero (contractual necessity).
  • Customer service: to respond to your enquiries (legitimate interest / contractual necessity).
  • Analytics: to understand how visitors use our website and improve our content (legitimate interest, where analytics cookies are consented).
  • Advertising: to measure ad performance via Google Ads conversion tracking and remarketing (your consent via cookie banner).
  • Legal compliance: to comply with applicable laws and regulations.

5. Cookies and Google Services

We use Google Consent Mode v2 to manage your consent for advertising and analytics cookies. By default, all non-essential cookies are denied until you accept via our cookie banner. We may use:

  • Google Analytics (_ga, _gid): website usage statistics, only when analytics consent is granted.
  • Google Ads / Remarketing (_gcl_au): conversion tracking and remarketing, only when marketing consent is granted.
  • Google Maps: we embed a Google Maps iframe on our contact page. Google may set its own cookies. Please refer to Google's Privacy Policy at policies.google.com/privacy.

You may withdraw consent at any time by using the cookie settings option in our banner or by adjusting your browser settings.

6. Data Sharing and International Transfers

We do not sell your personal data. We may share data with:

  • Delivery partners (for order fulfilment) within New Zealand.
  • Google LLC (analytics, advertising, maps) - data may be transferred to and processed in the United States. Google LLC participates in the EU-US Data Privacy Framework and maintains Standard Contractual Clauses for international transfers.
  • Hosting providers who process data on our behalf under data processing agreements.

7. Data Retention

We retain order and contact data for up to 7 years to comply with New Zealand tax and commercial law obligations. Analytics data is retained for 14 months by default in Google Analytics. You may request deletion at any time.

8. Your Rights Under the Privacy Act 2020 (NZ)

Under the New Zealand Privacy Act 2020, you have the right to:

  • Access the personal information we hold about you;
  • Request correction of inaccurate information;
  • Ask us to stop using or disclose your personal information in certain circumstances;
  • Lodge a complaint with the Office of the Privacy Commissioner (OPC) at www.privacy.org.nz if you believe we have breached the Privacy Act 2020.

9. Security

Our website uses HTTPS encryption. We take reasonable technical and organisational measures to protect your personal data against loss, misuse, or unauthorised access. No transmission over the internet is completely secure.

10. Children

Our website and products are intended for adults over 18. We do not knowingly collect personal data from children under 16. If you believe a child has provided us with personal data, please contact us and we will delete it.

11. Contact and Complaints

For any privacy queries or to exercise your rights, contact: info@tendonglow.world or write to Aster Wellness Ltd, Level 2, 55 Shortland Street, Auckland 1010, New Zealand.

If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Privacy Commissioner (OPC): www.privacy.org.nz, Phone 0800 803 909.